Staff Relations Manager (Closed)

In this vital role you will partner closely with managers, Employment Law, and other internal key stakeholders to align with the our Values, Leadership Attributes and Policies. Staff Relations is responsible for a wide range of employee relations matters, including investigating suspected violations of HR policy, and for providing practical advice and guidance on misconduct, counseling, terminations, accommodations, and performance management.



Responsibilities, include:

• Assist the Staff Relations Lead in supporting US Operations

• Partner with the Occupational Heath, staff and managers to analyze and respond to leave of absence, return-to-work, and accommodation requests

• Advise to managers and or staff on employee relations issues in Operations

• Suggest solutions to employee relations issues, including performance management, misconduct, workplace conflicts, and workplace accommodations; assess risk and raise issues when necessary. Determine appropriate level of corrective action, coaching managers, and advising on and reviewing correction action documentation to mitigate risk and minimize legal action

• Advise and partner with management on disciplinary actions; advise on appropriate documentation and communications with staff

• Recommend solutions to a variety of staff relations issues including managing poor performance, managing conflict, and assessing risk (escalating issues to the appropriate level when necessary)

• Utilize effective tools and resources to assist managers with employee relations matters; ensure information is current and accurate and recommend changes and/or improvements

• Participate in corrective counseling and termination conversations with staff and managers as appropriate

• Maintain a positive work environment by responding to staff members’ concerns, proactively addressing issues and advising management team regarding best practices

• Investigate employee issues and complaints and implement solutions to ensure timely and appropriate actions are taken while maintaining all required documentation

• Adhere to Standard Operating Procedures and Guidelines to ensure effective and consistent approach to cases

• Document and track cases in a centralized database in a timely manner; periodically report out on case status and potential trends to partners

• Exercise autonomy, independent judgment and decision making; provide sound reasoning for recommendations and balance information to resolve issues

• Manage conflicting priorities and organize time, while recommending process improvements to increase efficiency and effectiveness

• Maintain confidentiality and sensitivity to all issues, report on confidential information in an appropriate manner