Damage Claims Specialist

We are seeking a damage claims specialist to handle customer property damage claims that may
occur allegedly due to the operations or providing of electric service. Responsibility includes the accurate and
timely processing of customers’ claims, while conforming to state regulations and the Company’s tariff. This
individual will oversee the process, from the time the claim is initially received through the final determination
and notification to the claimant and claim settlement, if warranted. This individual will be responsible for
ensuring proper documentation, maintaining tracking reports, as well as handling customer inquiries.

Core Responsibilities
• Assist in determining liability for damage claims
• Ensure compliance with state regulations and Company tariff
• Analyze claims to ensure losses to be paid are appropriate for event
• Process claims by accepting or rejecting claimant’s documentation
• Maintain tracking records of all accepted and denied claims
• Ensure confidentiality of claims decisions and rationale
• Provide quality customer service
• Handle escalated calls or route to appropriate work groups
• All other duties and projects as assigned